Frequently Asked Questions

Everything you need to know about shopping with Petromax.

How long does shipping take?

We offer standard shipping which typically takes 3-5 business days, and express shipping which arrives within 1-2 business days depending on your location.

What is your return policy?

We accept returns within 30 days of delivery. Items must be in their original condition, unworn, and with all Petromax tags still attached.

How do I determine my size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.

Can I track my order?

Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery.

Are your materials sustainably sourced?

At Petromax, we are committed to ethical fashion. We source 80% of our fabrics from certified sustainable suppliers and aim for 100% by the end of next year.